Security, Privacy & Ethical AI
Your data security and privacy are our top priorities. We maintain the highest standards of security, compliance, and ethical AI practices for Australian businesses.
Security & Compliance
Enterprise-grade security with full compliance to Australian privacy and telecommunications regulations
Australian Privacy Act
Full compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).
End-to-End Encryption
All data encrypted in transit with TLS 1.3 and at rest with AES-256 encryption standards.
Australian Data Residency
Data stored in Australian data centers with options for local data residency to meet regulatory requirements.
Regular Security Audits
Quarterly penetration testing and continuous security monitoring by independent third-party experts.
Industry Best Practices
Following industry-leading security standards and continuously improving our security posture.
Secure Infrastructure
Enterprise-grade infrastructure with redundancy, automatic backups, and 24/7 monitoring.
Our Security Practices
Infrastructure Security
- •Multi-region cloud infrastructure with automatic failover
- •DDoS protection and web application firewall
- •Network segmentation and zero-trust architecture
- •Regular security patches and updates
- •24/7 security operations center (SOC) monitoring
Data Protection
- •Automated daily backups with point-in-time recovery
- •Australian data residency options for regulatory compliance
- •Role-based access control and comprehensive audit logging
- •Secure data deletion and configurable retention policies
- •Call recordings and transcripts stored with encryption
Australian AI Ethics Principles
Our AI systems are designed and operated in alignment with the 8 Australian AI Ethics Principles to ensure responsible, transparent, and accountable AI deployment.
Human Wellbeing
AI systems prioritize human wellbeing, safety, and the public good in all operations.
Privacy & Security
Robust privacy protection and security measures safeguard all personal information.
Transparency
Clear disclosure when individuals interact with AI systems and how decisions are made.
Accountability
Clear responsibility and accountability for AI system outcomes and decisions.
Fairness
AI systems are inclusive, accessible, and free from unfair bias or discrimination.
Reliability & Safety
Systems operate reliably, safely, and as intended throughout their lifecycle.
Contestability
Individuals can challenge AI decisions and outcomes through accessible processes.
Human Oversight
Meaningful human control and oversight maintained over AI decision-making processes.
Ethical Use Guidelines & Consumer Responsibilities
Our AI tools are designed to assist and enhance business operations. As a user of our services, you have important responsibilities to ensure ethical and legal use of our AI systems.
Acceptable Use Policy
You agree to use our AI services only for lawful purposes and in compliance with all applicable laws, regulations, and industry standards. Specifically:
- You must clearly disclose to call recipients when they are interacting with an AI system
- Respect Do Not Call (DNC) registers and honor opt-out requests immediately
- Ensure all call content is truthful, accurate, and not misleading
- Obtain necessary consents before recording or processing personal information
- Comply with the Spam Act 2003 and Telecommunications Act 1997
- Do not use the service for harassment, threatening behavior, or unsolicited marketing without consent
Prohibited Activities
The following uses of our AI services are strictly prohibited:
- Impersonating individuals or organizations without authorization
- Conducting scams, fraud, or deceptive practices
- Sharing false, misleading, or harmful information
- Violating privacy rights or mishandling personal data
- Engaging in discriminatory practices or bias-based targeting
- Bypassing consent requirements or ignoring opt-out requests
- Using the service for illegal activities or purposes that harm others
Your Responsibilities
- Data Accuracy: Ensure all data you provide to our AI systems is accurate, lawfully obtained, and regularly updated
- Compliance: Maintain compliance with all applicable laws including privacy, telecommunications, and consumer protection regulations
- Monitoring: Regularly review AI-generated call scripts and outputs to ensure they meet your quality and compliance standards
- Training: Provide appropriate training data and oversight to ensure AI responses align with your business values and legal obligations
- Human Oversight: Maintain appropriate human oversight of AI systems, especially for sensitive or high-stakes interactions
- Incident Reporting: Promptly report any system misuse, errors, or concerning AI behavior to our team
Transparency Requirements
In accordance with Australian AI Ethics Principles, you must be transparent about your use of AI:
- Clearly identify that recipients are speaking with an AI agent at the start of conversations
- Provide easy access to human agents when requested or when the AI cannot adequately address concerns
- Maintain records of AI interactions for quality assurance and compliance purposes
- Include clear opt-out mechanisms in all automated communications
Important Notice:
While we provide the tools and technology, you remain solely responsible for how you use our AI services and for ensuring your use complies with all applicable laws and regulations. We reserve the right to suspend or terminate service for users who violate these guidelines or engage in unethical or illegal activities.
Privacy & Data Handling
What We Collect
- Call recordings and transcripts (stored securely in your dashboard)
- Contact information necessary to make calls
- Usage analytics and campaign performance metrics
- Account and billing information
How We Protect Your Data
- End-to-end encryption for all call data
- Access controls ensuring only authorized users view data
- Regular security audits and vulnerability assessments
- Compliance with Australian Privacy Principles
Your Rights
- Access your personal information at any time
- Request correction of inaccurate data
- Delete your data and close your account
- Export your data in standard formats
Data Retention
- Configurable retention policies for call recordings
- Automatic deletion after specified retention period
- Compliance with legal and regulatory requirements
- Secure disposal of data when no longer needed
Third-Party Integrations: We use trusted third-party services including Twilio for telephony connectivity and secure voice processing. All third-party providers are carefully vetted for security and compliance, and are bound by strict data processing agreements that align with Australian privacy standards.
Questions About Security, Privacy, or Compliance?
Our security and compliance team is available to answer your questions, provide detailed documentation, and discuss your specific requirements.
Built for Australian businesses with local data residency
Aligned with 8 Australian AI Ethics Principles
Bank-level encryption with continuous monitoring
Reporting Security Concerns
If you discover a security vulnerability or have concerns about the security of our systems, please report it immediately to our security team at admin@werkx.ai
We take all security reports seriously and will respond promptly to investigate and address any issues. We appreciate responsible disclosure and work collaboratively with security researchers to protect our users.